Workout, Work, PT

woman-exercising-with-dumb-bells-1960-news-photo-1612810682_

dievca is on the MOVE this morning – are you?

Good Morning!


Poncho as a kite ~ cycling in NYC

stock-photo-girl-cycling-in-the-rain

Hunter Rain Poncho orangedievca was trying to hustle to PT (Physical Therapy) on her bike.  The remnants of Hurricane Ian drifted past NYC to create a surge of wind and rain.  It just happened to be directly against dievca’s cycling path and she was wearing a Hunter Rain Poncho — no, actually she was wearing a kite to catch the wind.  No matter how dievca tried to grab it, the poncho filled with wind.  It was a long slow slog.

This young lady (above) was very happy – dievca was very unhappy.


Customer Service – a rant (sorry)

poor-customer-experience-online-customer-serviceCustomer Service – a dievca’s unreasonable expectations….

dievca has been in PT for the past 2 months for her knee. It has been going well.  She has been “on time”, has not missed an appointment, has not rescheduled an appointment and does her prescribed work.

The Physical Therapist schedules out the Month and this month dievca’s appointments shifted from M and Th to M and F.  No problem.

dievca arrived yesterday did her session with the Physical Therapist then had to stop at the front desk because there was a problem with her credit card for the co-pay.   Throughout the 1.25 hours no one mentioned that they were canceling her scheduled Friday appointments.  She had a Voicemail to that effect that she received in the taxi after the session.  So, she called back in to determine what the problem was:

  • The Physical Therapist is no longer coming in on Fridays
  • The Thursday timeframe where dievca was normally scheduled is blocked out
  • The only open time is on Weds Noon which dievca cannot make
  • The scheduler made it seem like it was dievca’s fault she had to be put on a “waitlist”

dievca may be wrong but she feels:

  • These are things that should have been dealt with Face-to- Face. dievca was there at the office.
  • The larger schedule change (losing Fridays) should have started in October, not the middle of the current month.
  • If that couldn’t happen all appointments should have been rescheduled immediately when the changes occurred – not as a last minute reaction.
  • The customer (dievca) should not be made to feel that it was her fault that the schedule changed and then be told “well, you just have to go on the waitlist”.

Yes, dievca understands that schedules change. Yes, dievca understands that she is just another “number” and they obviously have enough “numbers’ to be flippant.

An “I’m Sorry” or an acknowledgement of poor scheduling would go a long way to making the irritation more palatable. If you expect your clients to show up and be on time, you have to be consistent in return.

dievca suspects this will bite them in the a** at some point because she cannot be the only person who is irritated and she is sure that this has happened a number of times.

You know – customer service is really important.

An aside: other places with terrible customer service Adidas, the RealReal and 1stDibs.  Places with GREAT CUSTOMER SERVICE – PayPal, Discover, Garnet Hill, MyTheresa


Looking for Lingerie

bed lingerie

Your Master/Mistress has arrived home from a long trip —
you’re digging frantically for something fabulous!

Then you realize that you have to work, run to Physical Therapy
and immediately afterward ride your bike uptown.

What can you get away with in that scenario?

Something practical that makes your Sir or Madam smile
(and pack your lingerie incase you get lucky with a shower):

Outdoor Voices Exercise Dress

Outdoor Voices Exercise Dress $100


jump! (not quite yet)

Jump NYC

dievca: NYC graffiti 08/2015

dievca is off of the electric scooter (borrowed from a friend),
back on to her bike (hills are tough),
walking upstairs (not down),
and moving more freely.
But JUMPING?
Not quite – unless its in her water aerobics class.

How are you doing?


What? No, I absolutely need PT

dievca finally saw her Orthopedic Surgeon after traveling.  Apparently, she arrived at the office after a number of older, non-athletic patients.  The Doctor was thrilled with his work and dievca’s range of motion, ability to walk, etc. He didn’t think she had swelling, but he didn’t bother to look at her other knee to compare either….  When he said, “I don’t think you need Physical Therapy”, dievca nearly jacked him up against the wall.

(Side note: we all know dievca as Master’s — this is an example of why dievca needs to “switch” modes to submissive.  Growing up with older brothers in a blunt family has taught her to stand up for herself – no problem.)

dievca was polite but emphatic that PT was in her best interests.
(“What f*cking planet are you on?” – was thought but not said.)

she got the script and started this week – her objectives being: getting the quadricep that atrophied to fire, getting the knee swelling down to be fitted for a custom unloader brace,  to be able to walk up and down stairs, to make sure both knees are working effectively.

Look, your dievca is amazing (sometimes) – but a PT will help (a lot).

Centipede physical-therapy-what-you-think


Amazing

PT bumper sticker

Someone who helps me figure out which muscles are failing.

Someone who helps me fire up those muscles, again.

Someone who digs into my muscles to get the fascia to release.

Someone who assists my game plan for moving better.

SIGN ME UP!

Our dievca had her first PT session and felt the benefits immediately and almost cried with Joy.

Master voiced dievca’s thoughts that returning to a physical training process brought trust, release, and relief.